Thirteen CIOs from leading USA healthcare organisations joined the annual Scottsdale Institute 2015 Spring Conference CIO Breakout session. They pondered eHealth optimisation, and came up with seven ways to achieve it. The report says they’re:
- Work with senior leadership teams to define optimisation for your organisation
- Prioritise optimisation processes for your organisation’s vision and strategic priorities
- Develop methods to differentiate the need for increased adoption of current build with training and support from needs to optimise work flows or ICT build
- Create multidisciplinary teams including people from operations, ICT and performance improvement teams to maximise optimisation efforts
- Develop effective methods to roll out optimisation
- Stay attuned to changes in healthcare’s environment and develop an agile and flexibility capability
- Develop Key Performance Indicators (KPI) to measure the success of your optimisation endeavours.
With this emphasis on optimisation, it’s important to be clear on what it is. The Scottsdale breakout group says that optimised ICT should minimise the intrusion and impedance of information system to patient care workflows, while simultaneously providing a platform and supporting for operations. The group estimates that ICT’s hardware is only 25% of its activity.
There’s a requirement on executives too. Optimized information systems require healthcare organisations to shift from traditional silo working, to working in multidisciplinary teams to achieve streamlined workflows and processes supported by ICT that mirrors and automates workflows and enhances patient care by presenting information that users can quickly convert into right action.
Much of this has been said many times since the turn of the century. That CIOs need to keep saying it seems like a sign that it’s extremely difficult to achieve, especially as the ICT component of eHealth keeps moving ahead. It’s an important lesson for African countries.